Privacy Policy

1. Privacy at a Glance

General Information

The following information provides a simple overview of what happens to your personal data when you visit this website. Personal data is any data that can be used to personally identify you. Detailed information on data protection can be found in the privacy policy below.

Data Collection on This Website

Who is responsible for data collection on this website?

Data processing on this website is carried out by the website operator. The operator’s contact details can be found in the section “Information on the Controller” in this privacy policy.

How do we collect your data?

Some data is collected when you provide it to us. This may include, for example, data that you enter into our enquiry form.

Other data is collected automatically or with your consent when you visit the website through our IT systems or integrated services. This mainly includes technical data such as your internet browser, operating system, IP address or the time the page was accessed. Technically necessary data is collected automatically as soon as you enter this website.

What do we use your data for?

Some data is collected to ensure the secure and error-free provision of the website. Data that you provide to us via the enquiry form or by other means is processed to handle your enquiry and, where applicable, to take steps prior to entering into a contract or to perform a contract.

Further data may be processed in connection with externally integrated services. More detailed information can be found in the relevant sections of this privacy policy.

What rights do you have regarding your data?

You have the right at any time to obtain information free of charge about the origin, recipients and purpose of your stored personal data. You also have the right to request correction or deletion of this data. If you have given your consent to data processing, you may withdraw this consent at any time with effect for the future. Under certain conditions, you also have the right to request restriction of the processing of your personal data. Furthermore, you have the right to lodge a complaint with the competent supervisory authority.

You may contact us at any time regarding these or any other questions on data protection.

2. Hosting

We host the content of our website with the following provider:

External Hosting

This website is hosted externally. Personal data collected on this website may be stored on the servers of the hosting provider. This may include, in particular, IP addresses, contact enquiries, metadata and communication data, contractual data, contact details, names, website access data and other data generated via a website.

External hosting is carried out for the purpose of contract performance with our potential and existing guests or for taking steps prior to entering into a contract pursuant to Art. 6(1)(b) GDPR, and on the basis of our legitimate interest in the secure, fast and efficient provision of our online services by a professional provider pursuant to Art. 6(1)(f) GDPR.

Where consent is required for specific processing operations, the processing is carried out on the basis of Art. 6(1)(a) GDPR and – insofar as information is stored on or accessed from the user’s terminal device – on the basis of Section 165(3) of the Austrian Telecommunications Act 2021 (TKG 2021). Consent may be withdrawn at any time with effect for the future.

Our hosting provider processes your data only to the extent necessary to fulfil its service obligations and follows our instructions with regard to this data.

We use the following hosting provider:

RKM Regional Kabel-TV Mölltal und Telekommunikation GmbH
Obervellach 15
9821 Obervellach
Austria

3. General Information and Mandatory Information

Data Protection

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with applicable data protection legislation and this privacy policy.

When you use this website, various personal data is processed. Personal data is data that can be used to personally identify you. This privacy policy explains what data we process, what we use it for and how and for what purpose the processing takes place.

Please note that data transmission over the internet, for example when communicating by email, may be subject to security vulnerabilities. Complete protection of data from access by third parties is not possible.

Information on the Controller

The controller responsible for data processing on this website is:

Haus Arve
Brigitte Pichler

Döllach 122
9843 Großkirchheim
Carinthia, Austria

Phone: 0043-4825-255
Mobile: 0043-676 679 31 41
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

The controller is the natural or legal person who, alone or jointly with others, determines the purposes and means of processing personal data such as names or email addresses.

Storage Period

Unless a more specific storage period is stated in this privacy policy, your personal data will remain with us until the purpose for processing no longer applies. If you submit a legitimate request for deletion or withdraw your consent to data processing, your data will be deleted unless there are other legally permissible reasons for storing your personal data, such as statutory tax or business retention periods. In such cases, the data will be deleted after these retention periods have expired.

General Information on the Legal Bases for Data Processing on This Website

If you have consented to data processing, we process your personal data on the basis of Art. 6(1)(a) GDPR or Art. 9(2)(a) GDPR where special categories of personal data are processed.

Where the storage of information on your terminal device or access to information already stored there requires consent, this is additionally carried out on the basis of Section 165(3) TKG 2021. Consent may be withdrawn at any time with effect for the future.

If your data is required for the performance of a contract or for taking steps prior to entering into a contract, we process it on the basis of Art. 6(1)(b) GDPR. Where processing is necessary to comply with a legal obligation, it is carried out on the basis of Art. 6(1)(c) GDPR. Processing may also be based on our legitimate interests pursuant to Art. 6(1)(f) GDPR.

The relevant legal bases for individual processing operations are explained in the following sections of this privacy policy.

Recipients of Personal Data

As part of our business activities, we work with various external parties. In some cases, this may require the transfer of personal data to these external parties.

We only disclose personal data to external parties where this is necessary for the performance of a contract or to take steps prior to entering into a contract, where we are legally required to do so, where we have a legitimate interest pursuant to Art. 6(1)(f) GDPR, or where another legal basis permits the transfer.

Where processors are used, personal data is transferred on the basis of an appropriate data processing agreement pursuant to Art. 28 GDPR.

Withdrawal of Your Consent to Data Processing

Many data processing operations are only possible with your explicit consent. You may withdraw consent that you have already given at any time with effect for the future. The lawfulness of data processing carried out up to the time of withdrawal remains unaffected.

Right to Object to Data Collection in Specific Cases and to Direct Marketing (Art. 21 GDPR)

IF DATA PROCESSING IS BASED ON ART. 6(1)(E) OR (F) GDPR, YOU HAVE THE RIGHT AT ANY TIME, ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION, TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA. THIS ALSO APPLIES TO PROFILING BASED ON THESE PROVISIONS.

IF YOU OBJECT, WE WILL NO LONGER PROCESS THE PERSONAL DATA CONCERNED UNLESS WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING WHICH OVERRIDE YOUR INTERESTS, RIGHTS AND FREEDOMS, OR THE PROCESSING SERVES THE ESTABLISHMENT, EXERCISE OR DEFENCE OF LEGAL CLAIMS.

IF YOUR PERSONAL DATA IS PROCESSED FOR DIRECT MARKETING PURPOSES, YOU HAVE THE RIGHT AT ANY TIME TO OBJECT TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU FOR SUCH MARKETING. THIS ALSO APPLIES TO PROFILING TO THE EXTENT THAT IT IS RELATED TO SUCH DIRECT MARKETING.

Right to Lodge a Complaint with the Competent Supervisory Authority

If you believe that the processing of your personal data infringes the GDPR or other data protection regulations, you have the right to lodge a complaint with a data protection supervisory authority.

In Austria, this is in particular:

Austrian Data Protection Authority
Barichgasse 40–42
1030 Vienna
Austria
Phone: +43 1 52 152-0
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Website: www.dsb.gv.at

Right to Data Portability

You have the right to have data that we process automatically on the basis of your consent or in fulfilment of a contract provided to you or to a third party in a commonly used, machine-readable format. If you request the direct transfer of the data to another controller, this will only be carried out where technically feasible.

Access, Rectification and Erasure

Within the framework of the applicable legal provisions, you have the right at any time to obtain information free of charge about your stored personal data, its origin and recipients, and the purpose of the data processing. You may also have the right to request correction or deletion of this data. You may contact us at any time regarding this or any other questions concerning personal data.

Right to Restriction of Processing

You have the right to request restriction of the processing of your personal data. You may contact us at any time for this purpose. The right to restriction of processing applies in particular in the following cases:

If you contest the accuracy of your personal data stored by us, we generally need time to verify this. For the duration of this verification, you have the right to request restriction of the processing of your personal data.
If the processing of your personal data was or is unlawful, you may request restriction of data processing instead of deletion.
If we no longer need your personal data, but you require it for the establishment, exercise or defence of legal claims, you have the right to request restriction of data processing instead of deletion.
If you have objected pursuant to Art. 21(1) GDPR, a balance must be struck between your interests and ours. Until it has been determined whose interests prevail, you have the right to request restriction of the processing of your personal data.

If you have restricted the processing of your personal data, such data may – apart from storage – only be processed with your consent or for the establishment, exercise or defence of legal claims, for the protection of the rights of another natural or legal person, or for reasons of important public interest of the European Union or a Member State.

SSL or TLS Encryption

For security reasons and to protect the transmission of confidential content, such as enquiries, this website uses SSL or TLS encryption.

You can recognise an encrypted connection in particular by the fact that the address line of your browser begins with “https://”. When SSL or TLS encryption is enabled, the data you transmit to us cannot easily be read by third parties.

4. Data Collection on This Website

Cookies and Similar Technologies

Our website may use cookies and similar technologies. Cookies are small files or pieces of information that are stored on your terminal device. They do not cause any damage to your device.

Technically necessary cookies or similar technologies may be used insofar as they are required for the operation of the website or to provide a function expressly requested by you.

Where cookies or similar technologies are not technically necessary, they are only used after your prior consent.

The legal basis for any associated processing of personal data is determined by the provisions of the GDPR. Section 165(3) TKG 2021 additionally applies to the storage of information on your terminal device or access to information already stored there.

You may change or withdraw your consent at any time with effect for the future via the cookie settings on this website.

Information on external services used on this website can be found in the following sections of this privacy policy.

Contact and Enquiry Form

If you send us an enquiry via the contact or enquiry form, the information you enter, including your contact details, will be stored and processed by us for the purpose of handling your enquiry and in case of follow-up questions.

Depending on your enquiry, this may include information such as arrival and departure dates, number of adults and children, ages of children, whether you are bringing a dog, your name, email address, telephone number and your message.

The processing is carried out on the basis of Art. 6(1)(b) GDPR where your enquiry serves to initiate or perform a contract. In all other cases, the processing is based on our legitimate interest in efficiently handling enquiries addressed to us pursuant to Art. 6(1)(f) GDPR. Where consent is obtained in an individual case, Art. 6(1)(a) GDPR is the relevant legal basis.

The data entered in the enquiry form will remain with us until the purpose for storage no longer applies, you ask us to delete it or – where processing is based on consent – you withdraw your consent. Statutory retention obligations remain unaffected.

Enquiries by Email or Telephone

If you contact us by email or telephone, your enquiry, including the personal data arising from it, will be stored and processed for the purpose of handling your request.

The processing is carried out on the basis of Art. 6(1)(b) GDPR where your enquiry is related to the initiation or performance of a contract. In all other cases, the processing is based on our legitimate interest in effectively handling enquiries addressed to us pursuant to Art. 6(1)(f) GDPR. Where consent has been obtained, processing is carried out on the basis of Art. 6(1)(a) GDPR.

The data you provide will remain with us until the purpose for storage no longer applies, you ask us to delete it or – where processing is based on consent – you withdraw your consent. Statutory retention obligations remain unaffected.

5. Plugins, External Content and Services

Google Fonts – Local Hosting

This website uses fonts originally provided by Google Fonts for consistent font display. The font files used are hosted locally on our web server.

When you access our website, no connection is therefore made to Google servers in order to load these fonts.

OpenStreetMap

On our contact page, we use map material provided by the OpenStreetMap (OSM) mapping service. The provider of the OpenStreetMap services is the OpenStreetMap Foundation, St John’s Innovation Centre, Cowley Road, Cambridge, CB4 0WS, United Kingdom.

When the embedded map is loaded, a connection may be established to servers of the OpenStreetMap Foundation or to infrastructure used to provide the map content. In this context, your IP address, browser and device type, operating system, previously visited page, date and time of access, and information about the map content requested may in particular be processed.

The United Kingdom benefits from an adequacy decision by the European Commission and therefore provides a level of data protection comparable to that of the European Union.

Where consent is requested for embedding the map, processing is carried out on the basis of Art. 6(1)(a) GDPR and – insofar as information is stored on or accessed from your terminal device – on the basis of Section 165(3) TKG 2021. Consent may be withdrawn at any time via the cookie settings on this website.

Where map content is embedded without consent on the basis of a legitimate interest, this is done pursuant to Art. 6(1)(f) GDPR. Our legitimate interest lies in the user-friendly presentation of our location and making our holiday home easy to find.

Further information on data protection at OpenStreetMap can be found at:
https://osmfoundation.org/wiki/Privacy_Policy

Feratel Webcam / MediaPlayer

We integrate webcam content and the MediaPlayer provided by Feratel Media Technologies AG on our website.

The provider is:

Feratel Media Technologies AG
Maria-Theresien-Straße 8
6020 Innsbruck
Austria
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

When webcam content or the Feratel MediaPlayer is loaded, a connection is established to Feratel servers. Feratel processes, in particular, your IP address in order to determine the country of origin, as well as log files containing the date and time the MediaPlayer was accessed.

According to Feratel, this processing is carried out for technical functional analysis, to ensure functionality and security, and to prevent misuse. Feratel bases this processing on its legitimate interest pursuant to Art. 6(1)(f) GDPR.

Feratel states that the IP address is deleted four days after the MediaPlayer is accessed and the associated log files are deleted after 18 months.

Where the Feratel webcam is only loaded on our website after your consent, the integration is additionally based on your consent pursuant to Art. 6(1)(a) GDPR and – insofar as information is stored on or accessed from your terminal device – on the basis of Section 165(3) TKG 2021. Consent may be withdrawn at any time with effect for the future via the cookie settings on this website.

Further information on data protection at Feratel can be found at:
www.feratel.com/datenschutz

Feratel Deskline / booking&more

On our website, we use the Feratel Deskline / booking&more booking and availability system. The provider is:

feratel media technologies AG
Maria-Theresien-Straße 8
6020 Innsbruck
Austria
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

The booking system is integrated into our website using content and scripts provided by Feratel. When the booking widget is loaded and used, personal data may be transmitted to Feratel and processed there. This may include, in particular, usage data, access times, contact details, location data, and metadata and communication data such as device information and IP addresses.

The processing serves to provide the availability search and to carry out online bookings. Where use of the booking function serves to initiate or perform an accommodation contract, the legal basis for processing is Art. 6(1)(b) GDPR. Where Feratel processes data for the technical provision and security of the service, the processing may also be based on legitimate interests pursuant to Art. 6(1)(f) GDPR.

Where information is stored on or accessed from your terminal device when using the booking widget and consent is required for this purpose, the processing is carried out on the basis of Section 165(3) TKG 2021 and Art. 6(1)(a) GDPR. Consent may be withdrawn at any time with effect for the future via the cookie settings on this website.

According to Feratel, in connection with Deskline it processes, among other things, usage data, contact details, location data, and metadata and communication data within the European Union. The data is deleted once the purpose for which it was collected no longer applies and no statutory retention obligations prevent deletion.